Order processing
Orders are reviewed and processed on business days. Product availability, payment review or address verification may affect dispatch timing.
Shipping & Delivery
Shipping & delivery
Clear shipping information from order confirmation to delivery.
We work to process orders promptly and provide tracking when it becomes available. Delivery timing depends on destination, carrier service and product availability.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Carrier scans can take time to appear after a label is created.
Delivery support
If a package is delayed, damaged or marked delivered but cannot be located, contact us with your order number so we can help investigate.
Estimated UPS Ground transit
Business days in transit from City of Industry, CA.
The map is an estimate provided for planning only. It does not include order-processing time and is not a delivery guarantee.
Good to know
Before your order ships
Can I change my shipping address?
Contact us as soon as possible. We cannot promise an address change after an order has entered processing or been transferred to the carrier.
Why might items arrive separately?
Products may ship in more than one package or from different fulfillment locations. Available tracking details will identify each shipment.
What should I do about visible package damage?
Keep the packaging and product, take clear photos and contact us promptly with your order number and a description of the damage.
